Supporting clients on their day to day task

Contributing articles to the knowledge base 

Improving training materials and adding content to the training video collections

Documenting support queries into help desk software.

Summarizing weekly support issues and discuss on possible software enhancements with RND team.

Maintaining the software.

Enhancing software functionality from time to time. 

Fixing bugs reported by the support team.

Documenting enhancement and bugs fixing list.

Discuss with support team on possible software enhancement to increase customer satisfaction.

Leading and managing the project

Ensure project is implemented in the defined timeline 

Documenting the project status on project management software

Update billing based on project completed task to Finance.

Ensure project documentations are in checked and complete, getting project sign off from clients.

Take part in the project implementation task

Work with clients to live the project in given timeline

In charged of all project documentations.

Communicate project plans and tasks with project manager.

Discussion with RND team on requested customization.